getUnavailableHistory
Method to retrieve the unavailable records of the day which returns the event UnavailableStatusHistory.
getUnavailableHistory();
UnavailableStatusHistory
Retrievs the unavailable list used by the agent
/**
* @description Regresa la lista de no disponibles del agente y su detalle ejecuta el metodo getUnavailableHistory
* @event onUnavailableHistory
* @param {Array} UnavailableStatusHistory [{accumulatedTime:String, count:int, maxTime:string, total:String, statusName:String, <br/>
* statusLog:[{time:String,hour:String}]
* }]
* @example
* [{
* accumulatedTime:"00:12:15", count:3, maxTime:"00:15:00", total:"00:15:00", statusName:"Baño",
* statusLog:[
* {time:"00:05:00",hour:"08:10:13"},
* {time:"00:05:00",hour:"10:15:43"},
* {time:"00:02:15",hour:"12:25:00"}
* ]
* },
* accumulatedTime:"00:30:00", count:1, maxTime:"00:30:00", total:"00:30:00", statusName:"Comida",
* statusLog:[{time:"00:30:00",hour:"13:30:00"} ]
* }
* ]
* @tutorial HistoricRecords
*/
function onUnavailableHistory(UnavailableStatusHistory) {
console.log('UnavailableStatusHistory: ' + UnavailableStatusHistory);
var tbodyUnavailableHistory = $("#tbodyUnavailableHistory").html("");
for (var i = 0; i < UnavailableStatusHistory.length; i++) {
var history = UnavailableStatusHistory[i];
var tr = $("<tr>");
var statusName = history.statusName;
var accumulatedTime = history.accumulatedTime;
var count = history.count;
var maxTime = history.maxTime;
var total = history.total;
var statusLog = history.statusLog;
tr.append("<td>" + statusName + "</td>");
tr.append("<td>" + accumulatedTime + "</td>");
tr.append("<td>" + count + "</td>");
tr.append("<td>" + maxTime + "</td>");
tr.append("<td>" + total + "</td>");
tbodyUnavailableHistory.append(tr);
}
}
getCallHistory
Method to retrieve the call records of the day which returns the event onCallHistory.
nuxibaIntegration.getCallHistory();
onCallHistory
Event that retrieves the call records of the day onCallHistory.
/**
* @description Regresa la lista de las llamadas del agente
* @event onCallHistory
* @param {array} HistoryDataCall [{CallId:int, CallKey:String, CallType:String, Description:String, Disposition:String, Duration:string, Hour:string, IDCampEsp:int, Telephone:string}]
* @example
* [{
* CallId: 45,
* CallKey: "",
* CallType: "IN",
* Description: "CommonACD",
* Disposition: "Se Corto la Llamada",
* Duration: "00:01:35",
* GraphicID: 1,
* HidePhone: true,
* Hour: "11:10:59",
* IDCampEsp: 1,
* Telephone: "1005",
* selectionActive: false
* },{
* CallId: 96,
* CallKey: "",
* CallType: "OUT",
* Description: "CommonCamp",
* Disposition: "Gestión Efectiva",
* Duration: "00:02:23",
* GraphicID: 1,
* HidePhone: true,
* Hour: "11:10:41",
* IDCampEsp: 1,
* Telephone: "2005",
* selectionActive: false
* },{
* CallId: 95,
* CallKey: "",
* CallType: "OUT",
* Description: "CommonCamp",
* Disposition: "Gestión Efectiva",
* Duration: "00:05:24",
* GraphicID: 1,
* HidePhone: true,
* Hour: "11:05:01",
* IDCampEsp: 1,
* Telephone: "2005",
* selectionActive: false
* }]
* @see getCallHistory
* @tutorial HistoricRecords
*/
function onCallHistory(data) {
console.log("onCallHistory ", data);
let callLogData = data.data;
let callLogTable = '';
let tbodyCallHistory = document.getElementById("tbodyCallHistory");
tbodyCallHistory.innerHTML = "";
if (callLogData.length > 0) {
for (i = 0; i < callLogData.length; i++) {
callLogTable += '<tr><th scope="col">' +
callLogData[i].Hour + '</th><th scope="col">' +
callLogData[i].Telephone + '</th><th scope="col">' +
callLogData[i].Duration + '</th><th scope="col">' +
callLogData[i].CallKey + '</th><th scope="col">' +
callLogData[i].Description + '</th><th scope="col">' +
callLogData[i].Disposition + '</th></tr>';
}
tbodyCallHistory.innerHTML = callLogTable;
}
}